Quick answers to common questions

Because we know you’re keen to get going

We’ve provided some answers to a selection of frequently asked questions to help you get the best out of the products and services we offer.

Of course, if we haven’t covered the questions that may be running through your mind, you can call, mail or WhatsApp chat with us – we’re here to help.

Do you offer services?

Servicing bikes is one of the major aspects of our business, and we take great pride in our top-notch servicing department. As all of the bikes that we sell are 2nd hand, we need to be sure that every bike we service leaves our workshop in the best possible condition. As such, we employ 7 full time, high quality service people to look after both the bikes we sell, as well as the bikes our customers bring in for a service. A Minor Service will set you back R540 and a Major Service will cost you R1,045. Rest assured our mechanics will treat your bike with the same love and courtesy they would their own bikes.

Do you offer Lay-Bye?

We do not offer any in-house payment plans, but that doesn’t mean you’re out of options! There are 2 main ways in which you can pay your bike off over time:

Yonda – Yonda is a financing house underwritten by Wesbank. They deal predominantly with 2nd hand machines, and they have a quick and painless sign-up service. You’ll need some information about the bike as well as some personal info, but they usually get back to customers within a couple of days. All you’ll need from us is an invoice for the bike and accessories you’re looking to purchase.

PayFlex – PayFlex is a fantastic financing house that offers an interest free payment service. Only available for bikes under R20,000, you pay 25% of the amount up front, and from then on, an additional 25% every 2 weeks until the bike is paid off. The best part, you get the bike after your first deposit is made, so you can ride while you pay!

 

PLEASE NOTE: Bike Market is not a Financial Services Provider in any way, shape, or form. All of the financing that is offered through Bike Market is offered through 3rd party companies. As a result, we do not have any say whatsoever in the outcome of your finance request, nor can we assist in either speeding up the process or the result thereof. We appreciate your understanding in this respect.

Why doesn’t my bike come with pedals?

Pedals are some of the most personal options when it comes to purchasing and riding a bike, and are incredibly rider specific. Every person will ride with different pedal style, size, colour, etc. Most importantly, most customers will switch their pedals over from their old bike to their new steed. Therefore, we sell our bikes without pedals (some exceptions include our Signal bikes which come with pedals as part of the new bike build, and a few E-Bikes), as most of the bikes we purchase to sell to you do not have pedals when they arrive at the shop. But don’t fret! We have a large selection of well-priced new and pre-owned pedals to fit every need.

Why hasn’t my bike already had a Tubeless conversion?

Sealant can be a tricky one to deal with. If you leave tubeless sealant in a tyre for too long without regularly rotating the tyres, the sealant can coagulate within the tyre, possibly ruining the tyre in the process. Most of the bikes on our floor are “Tubeless Ready”, which means they can be converted to a tubeless setup within about 15 minutes. For these reasons, we leave most of our bikes on the floor with tubes in them. When purchasing your bicycle, your Bike Market representative will inform you as to whether your wheels are Tubeless Ready or not. If they are Tubeless Ready, we can do the conversion within 15 minutes and this will only set you back R380 for both wheels. This will include Tubeless Tape on the inner rim (this seals the spoke holes so the sealant doesn’t leak out), Sealant added to the inner tyre, and a new Valve installed on every wheel.

Can I trade my bike in for a better model?

Of course! This is one of the basic tenets of the Bike Market world. We purchase bikes of all shapes and sizes, and in most conditions as well. The easiest place to get a value for your bicycle is at bikemarket.co.za – Fill in a few forms, snap some pics of the bike you want to trade in, and someone from our purchasing department will get back to you, usually within 24 hours. If you accept our offer, all you need to do is bring us your bike when you collect your new one (or have it boxed if you live outside of Gauteng, we pay for the courier collection), and we can move any and all accessories over to your new machine. We take the bike off your hands in any condition, even if you’ve just come off a muddy trail. We also offer you a slightly higher price on your old bike if you agree to purchase a bike off of our floor at the same time.

Do you take deposits?

We do take deposits on our bikes yes. We take a R1,000 deposit. This is non-refundable and will only hold the bike for you for 48 hours. Regardless of your final decision, it is important to note that this deposit is non-refundable and no conversation will be entered in to regarding this deposit.

Why don’t you accept cash?

Due to the ongoing Covid-19 crisis, cash has been identified as a possible source of infection and cross-contamination. As such, Bike Market will not be accepting cash as a form of payment for the foreseeable future. But there is a silver lining! If you pay for your bike via EFT, we will offer you a discount on that machine! Check the website, or chat to your Bike Market representative to find out what discount you qualify for.

I want to sell my bicycle to Bike Market, but I live outside of Gauteng, what are my options?

Not to worry! Once you have completed the online selling process with our purchasing department, we will ask you to have the bike boxed. This can usually be done at home. Contact your Local Bike Shop (LBS) and ask if they have a spare bike box lying around that you may have. Once you have this, it is an easy process of removing the front wheel, and loosening the bolts on your stem so you can turn your handlebars so your bike can fit in the box. Alternatively, chat to your LBS about them boxing the bike for you. We do not pay for this to happen, but it’s not normally very pricey. The added advantage of this is you can usually leave your bike with the LBS and we can organise the courier to collect directly from the shop, removing the need for you to sit at home waiting for a courier to arrive to collect. We cover all courier costs for collection of the bike, except for the boxing fee (if applicable). Ensure all parts and accessories that were agreed for purchase as part of the sale are in the box, as you will be liable for the courier costs of any parts that do not make it to the shop.

I’m not 100% sure whether this is the bike for me, what are my options?

There are 2 main options available if you’re unsure whether you want to purchase a bike –

Hire the bike – Every bike on our floor (bar a few high-end items), can be rented out at a competitive daily rate. Take the bike for a couple of days and see how it feels. Our bikes can be rented out for as little as R420 per day (Aluminium Hardtail), and you will receive everything you might need for a day or 2 of riding (spare parts, saddle bag, bottle cage etc). There is a refundable R3,000 damage deposit attached to every bike. Unfortunately, we do not take your rental fee off of the cost of the bike if you do end up taking the machine.

5 Day Money Back Guarantee – Every bike we sell is covered by our easy returns policy. If you want to return your bike, for any reason whatsoever, you are welcome to bring the bike back to Bike Market for either a full refund (within 10 working days), or to swap out for a bike of similar value. This is a no questions asked return policy, but to qualify the bike needs to be returned in the same condition in which it left the store.